FAQ
Shipping details
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We offer Free Shipping on orders over $50 CAD in Canada and 50$ USD in the USA. Shipping from 5$ in Canada and 6$ USD to USA. Worldwide shipping available. Shipping options are available at checkout.
Shipping is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.
USA:
No customs or import fees (under $800)
EU Orders (UK see below)
For orders under 150€ (excluding taxes and shipping), we offer a hassle-free experience with our 'VAT and duties paid' shipping option (available for eligible countries only).With this option, your package will be delivered with all taxes and duties fully paid. When you place your order, the total amount at checkout includes all applicable taxes, duty, and shipping fees. You won't be subjected to any additional charges or fees upon delivery.If you choose any shipping option other than the 'VAT and duties paid' service, please note that you may be required to pay customs fees upon receiving your package. If you have already paid VAT through us, this information will be provided to customs to prevent double payment. We recommend keeping your Field Made invoice readily available as proof when collecting your package.Orders Over 150€ (Excluding Taxes and Delivery)
If your order exceeds a total value of 150€ (excluding taxes and delivery), you won't be required to pay taxes during the checkout process. Instead, taxes and duties will be settled upon delivery.
UK Orders
Applicable customs or import fees will be charged when the package arrives at the destination. (We will soon be able to have orders delivered with taxes and duties paid - Waiting on government approval.)
ALL OTHER COUNTRIES:
Applicable customs or import fees are usually charged when the package arrives at the destination country. These fees must be paid by the recipient and are not reimbursable. We suggest you contact your local customs office for any information regarding fees before placing your order.
Payment
You can purchase on our website using a debit or credit card.
We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
All transactions are made in canadian dollars
Warranty
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support using the form on this page for more information on how to proceed.
